At one of Ritz-Carlton’s Florida properties, a beach attendant was busy stacking chairs, putting them away for the evening. He was approached by a guest, who asked him to leave two chairs out because he was going to propose to his girlfriend on the beach that night. The beach attendant was happy to oblige but went far beyond what the guest expected. The attendant rented a tuxedo for himself, purchased flowers and champagne, and brought candles to the beach in order to create a special environment for the guest and his girlfriend. When the couple arrived later, the formally attired attendant met them at the beach and escorted them to the chairs. He presented the flowers, lit the candles, and served the champagne to an astonished pair of guests. Then he told them that he would be their personal butler for the evening, and if they needed anything to let him know. As the couple left the beach later, the attendant learned that she had accepted the young man’s marriage proposal.[2]
Taken From : Winning Behavior—What the Smartest, Most Successful Companies Do Differently
